Store Policy
Payment Policy:
At The Exceptional Store, all transactions are conducted in USD Currency only. Prices seen on these page are converted from USD to your local Currency for customers better understanding.
Shipping & Delivery Policy
We ship our product to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Once order has been processed, tracking number usually takes 3-7 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at exceptionalstore1@gmail.com
The processing time for orders is 3-5 business days. Once shipment is already loaded on the plane, estimated delivery is 14-20 business days for United States and 20-30 business days internationally. Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end and also, some delays if there is an upcoming holiday season
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.
Please be aware: All FREE Gifts from our store will not fall under the standard shipping times and may take 30 days or longer to receive your gift.
IMPORTANT:
We are not responsible if a package is/are not deliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out, if shipping information is not corrected within the given time frame, store policy will apply. If you realize you have made an error in your shipping details, kindly e-mail us at exceptionalstore1@gmail.com as soon as possible.
Return & Exchange Policy
Damaged Product
We will only replace products if they are defective or damaged, upon delivery we must receive proper notice with pictures within 24 hours. Buyers are required to provide photographic evidence of the product defects to exceptionalstore1@gmail.com within 24 hours upon receiving the item to be eligible for replacement.
In the event you wish to return the purchased item, all costs related including the shipping fee will be the buyers responsibility.
********We do not except returns after 30 days past the delivery date**********
Replacement
In the events where the product received comes with manufacturing defects or shipping damage, buyers are entitled to request for a replacement within 24 hours of receiving the item. Buyers are required to provide photographic evidence of the product’s manufacturing defects or shipping damage to exceptionalstore1@gmail.com. If the case is deemed valid, The Exceptional Store will make sure the supplier provides a new replacement.
After 24 hours of receiving the item, buyers can no longer request for item reimbursement for any reasons.
Cancellation & Modification Policy
Cancellation on Orders
In the event you wish to cancel your order, please contact us within 12 hours upon confirmation of order at exceptionalstore1@gmail.com. Please be advised that any cancellations after 12 hours upon confirmation of order will no longer be allowed and will not be entertained.
Modifications on Orders
Buyers are allowed to make changes to orders placed, within 12 hours of making their purchases and before the orders are fulfilled. Changes made to the orders after 12 hours of making their purchases are not allowed and will not be entertained.