Return, Replacement, and Refund Policy

Return Policy

We do not except returns please see our replacement and refund policies

Replacement Policy

In the events where the product received comes with manufacturing defects or shipping damage, buyers are entitled to request for a replacement within 24 hours of receiving the item. Buyers are required to provide photographic evidence of the product’s manufacturing defects or shipping damage to exceptionalstore1@gmail.com. If the case is deemed valid, The Exceptional Store will make sure a new replacement is provided.

Refund Policy

If a customers order is out of stock or can not be delivered by the shipping company a refund will be issued. If you need to request a refund please email us at exceptionalstore1@gmail.com

Orders Are Closed After 6 Months If You Do Not Contact Us About Your Order Before 6 Months We Will Be Unable To Help You With Your Order